supported by Conexus to help you through this difficult time.
We recognise the importance of compassionate support following a loss. Our service provides a straightforward and secure way to manage your loved one’s affairs allowing you to focus on what matters most.
If you have not registered before, you will need to create an account first. You will need details of the deceased and your contact information to hand.
Register NowIf you have registered with us before, you can log in to your account to track your registrations and manage your submissions.
Login to Your AccountComprehensive bereavement registration support
Notify us of a death in one secure submission. We handle communications on your behalf.
Request account closures, transfers, and final balance statements. Track the status of all registrations and responses in one secure dashboard.
Access helpful resources and guidance throughout the process. Our support team is available to assist you with any questions or concerns.
A simple, secure process to manage your loved one's affairs
Create a secure account by providing your details and information about the deceased. You will need the death certificate and details of accounts to be notified.
We will update our records and begin processing account closures or transfers as requested.
Monitor the status of all registrations through your secure dashboard. Receive updates when we respond and track any outstanding actions required.
To help us manage the account as smoothly as possible, please have the following details ready before you begin, don’t worry if you don’t have everything required, you can send this to us if needed later.
We will need the contact information for the executor or solicitor to allow us to manage the account directly with them.
Our support team is available to assist you throughout the process
Need help setting up your account or have questions about the process?
(02870) 348400
Mon-Fri: 9:00 AM - 5:00 PM
Prefer to contact us by email? We aim to respond within one working day.
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We’ll acknowledge your submission within 5–10 working days. Account reviews and final settlements usually take 2–6 weeks, depending on the estate and information provided.
Yes. All information is encrypted, stored securely, and handled in line with GDPR and bank-level security standards.
That’s fine — please share what you can. We can usually locate the account using the deceased’s name, address, and date of birth.
Yes. A copy or digital upload of the death certificate helps us verify the details and process everything more quickly, this can be sent later when you have it.
If there’s a balance to pay, we’ll arrange to send details to the executor or next of kin.
If there’s a credit, we’ll arrange a refund to the estate once the account is closed.
Joint accounts are usually transferred to the remaining account holder, once we’ve verified the information, we will update the account and remove the deceased customers name from the account.
No, we will arrange a Change of Tenant, this will only be completed if this person is moving or staying within the property and taking over the supply, the balance due by the estate will be issued to the executor.
A family member, executor, solicitor, or authorised representative can complete the bereavement form on behalf of the estate.
Our Bereavement Support Team is here to assist you with care and discretion. You can reach us by phone or email if you need help completing the form or have any questions.
Register now to begin the registration process, or log in if you already have an account