Offer your customers a compassionate, secure and simple way to manage bereavement, powered by Conexus and branded as your own.
A quick walkthrough of the portal from both a customer and admin perspective
When a customer loses a loved one, the last thing they need is a confusing admin process. Our Bereavement Portal gives your organisation a compassionate, guided experience that captures everything you need in one secure submission. This saves your team time and gives your customers the care they deserve.
The platform is fully white-labelled with your branding, colours and logo, so customers see your organisation at every step while Conexus handles the technology, hosting and ongoing support behind the scenes.
A single, guided submission replaces lengthy phone calls and paperwork. Customers can complete the process in their own time, upload supporting documents, and track progress from any device.
Every submission lands in a central admin dashboard with all the information your team needs to action it. No missed details, no duplicate calls, and a clear audit trail from first contact to account closure.
Everything you need to offer a first-class bereavement service
Your logo, your colours, your tone of voice. Customers never leave your brand experience; our platform just powers it.
GDPR-aligned, encrypted in transit and at rest, with full audit logging and role-based access for your staff.
A step-by-step flow ensures customers provide every detail you need first time, including document uploads and meter readings.
Track live submissions, assign cases to team members, and see the full history of every interaction with the customer.
Branded email acknowledgements, status updates and reminders keep customers informed without adding to your team's workload.
No per-seat fees or surprise charges. We'll tailor a package to the size of your organisation and the volume of cases you handle.
From first conversation to live portal, typically within weeks
We meet with your team to understand your customers, your workflows, and what a successful bereavement service looks like for your organisation.
We apply your logo, colours and messaging, configure your admin users, and tailor the submission flow to the details your team needs.
We train your staff on the admin dashboard, help you communicate the new service to customers, and go live on your own URL.
Hosting, maintenance, security updates and new features are all included. Your team focuses on your customers; we focus on the platform.
Book a short demo and we'll walk you through exactly how the portal would look with your branding and your customers' journey.
Mon-Fri: 9:00 AM - 5:00 PM